General Troubleshooting:
If you are experiencing issues accessing and utilizing the POS app, the first recommendation is to close and reopen the app. To do this, double tap on the iPad “Home” button and swipe the Addmi POS off the screen. This process will re-download any new data that has been added and will refresh the application.
Network Troubleshooting:
If your Addmi POS is displaying a red bar on the top, then your internet connection may be down. Addmi’s POS requires a strong network connection to function efficiently. To check your internet connection to the iPad, open Safari browser on the iPad and check to see that you are able to search the web.
You can also check your connection by clicking on the three lines in the top-left corner and accessing the POS “Settings”. Next, click on “Connection”. If any of the connectivity status’ display a red icon, your internet connection could be down.
If your internet has gone down, reset your router, wait a few minutes for the router to reboot, then check your internet connection. Once the iPad is connected to internet, the Addmi system will display a "green cloud" icon with a checkmark.
Unknown Error:
If you ever experience an “unknown error” during the checkout process, immediately screenshot the issue. Next, close and reopen the application. If the issue is still prevalent after closing the POS app, call Addmi Support: (888)-462-3364.
If you are experiencing other issues not described in this document, please call Addmi Support: (888)-462-3364