You have the ability to void / refund orders from your Addmi back-of-house dashboard using your computer or mobile device. (All orders placed using the Addmi Point-of-Sale will require the void / refund to occur on the Point-of-Sale device.)
For information about how to refund / void orders on the Point-of-Sale please refer to "Voiding / Refunding an order on POS".
How to Void / Refund on Dashboard
First, navigate down the left-hand side to the "Payments" tab then click on "Transactions".
Once accessing the "Transaction" tab, locate the order you intend on voiding / refunding. Once you have found the desired order, click anywhere on the order and continue to the next step. (You have the ability to filter your transactions using a specific timeframe or method of payment to help identify the correct order.)
After clicking on the order, a pop-up will appear with the order details. At the top-left corner, you will see the option to "Refund". Click on it and the order will be refunded.
(Warning: Refunding from the back-end dashboard will refund the entire order)
Once you have clicked "Refund" the pop-up screen will disappear, bringing you back to the "Transaction" tab. The original order and also the refunded order will be shown on the screen. Verify that the refund has been processed before exiting the page.