You can void orders in the point-of-sale app or in the Addmi dashboard. When refunding orders, all orders placed on the point-of-sale will require the refund to initiate using the point-of-sale device. All orders placed online can be refunded from either the point-of-sale or from the Addmi Dashboard.
Voiding / Refunding Orders in Addmi’s point-of-sale app
Select the settings icon at the top left corner of the point-of-sale screen. Then select the “Orders” tab.
Next, locate the order on the left-hand side that you'd like to void / refund. You can refine your search using the search bar or by enabling the filter buttons to help locate the order. Once the order is found, click on the order and the details will appear in the right-hand side of the screen. Click on "Void and Refund" to begin the process.
You have a few options when voiding / refunding orders. At the top of the pop-up page are multiple different options for an order such as: "Void and Refund", "Refund", "Void" and "Custom Refund". Once you have chosen your desired method, you will be prompted to either "Select All Items" or items individually.
Once you have selected the desired items to refund / void, scroll down the page and you will see the "Balance Change". Verify that the total amount refunded is the correct amount needed to refund. Below this, you will also see the payment method and how the refund will be processed. Next, select your "Reason for Refund". To finalize the void / refund, click on "Void and Refund" items in the bottom right-hand corner.
Voiding / Refunding (Full-Service Mode)
When voiding and refunding orders when operating in "Full-Service Mode", follow the same procedure as the example above. Ensure that if a card transaction required a pre-authorization, that the amount preauthorized was also refunded.
For guidance on how to refund orders in the back-of-house Addmi Dashboard, please refer to "How to Refund from the Dashboard".