Square Reader
How to Troubleshoot and Pair Square Reader
Troubleshooting Square Reader Issues
- Forget Device - iPad Bluetooth Settings
- Re-pair Square Reader
- Make sure you are on the latest version of Addmi software
- If needed, delete and reinstall Addmi POS app
NOTE: If you are paired and then hold down the button on the Square reader until it becomes RED, you must now forget/re-pair the reader with the iPad.
For step-by-step instructions, please visit: How to repair a Square Reader
This is Square's guide to troubleshooting their reader
The following steps typically take care of most reader issues:
- Remove any case or cover from your device. Some cases prevent the reader from plugging in completely.
- Make sure you’re using a supported device.
- Unplug the reader and plug it back in while the app is open.
- Plug the reader into a power source, leave it for 1-5 minutes, and then plug it back into the device.
If you see “Please try inserting again, chip could not be read,” remove the card and insert it again until you hear a click. Keep the card in place until the payment completes.
If you see the message “Reader Damaged,” the reader is broken and you will need to request a new one.
If you’re using an Apple device, make sure the audio volume balance is exactly in the middle. To check, visit your device’s settings > tap General > Accessibility. Scroll down to the hearing section and move the “audio volume balance” directly in the middle.
If you see the error message, “Register needs VoiceOver to be turned off,” go to your device settings and tap General > Accessibility > VoiceOver and turn off VoiceOver. This may also be “S Voice” or “Talkback” on your device. If that doesn’t do the trick, turn off Mono Audio from your device settings.